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You have to be quick off the mark to keep up with social media practices, you have to be highly responsive and deal with things really quickly.” A challenge that calls for a good dose of ingenuity.
“I go and look for information wherever I can find it; by contacting the customer’s agent or anyone else in the Group!
In 2014, Sakina Laouan was a motor claims specialist with AXA Services in Morocco, answering phone calls from customers about vehicle breakdowns and accidents.
Today, she deals with queries about home insurance, life insurance, health insurance…
in a nutshell, any questions that customers or consumers post on AXA’s Facebook page, Facebook Messenger or Twitter.
“I have developed the broad skillset and open mind you need in this job!
Women undertake more than 7 times as much unpaid work than men.
We were taught about hashtags and tags – you don’t always realize just how powerful these tools can be on the Internet.”The second training course was on reputation risk – a critical issue for a global group like AXA.The only exception to this will be when there are national or school holidays, or there are exceptional circumstances.Child Development CCS volunteers in Morocco greatly contribute to improving the quality of education that every child deserves.Two years ago, Sakina Laouan has become live chat and social media customer service agent at AXA Services Morocco.
With this new mission, she has developped a broader skillset and real social media expertise.
Rabat, one of Morocco's largest cities, has its share of social issues including high rates of unemployment and, because it is illegal to have children out of wedlock, a great deal of children who are either homeless, or living on the street.